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Refund Policy

Grey Sky Graphics Social Media and Digital Marketing Services
Effective date: September 5, 2026
Website: https://greyskygraphics-socialmedia-services.com

This Refund Policy applies to purchases made through https://greyskygraphics-socialmedia-services.com/ or directly from Grey Sky Graphics Studio LLC (“GSG,” “Grey Sky Graphics,” “Studio,” “we,” “us,” or “our”). Because GSG reserves production capacity and provides custom creative and professional services, payments are generally nonrefundable once a billing period, project, or production stage begins, except as expressly stated below or required by law.

1. Subscription services

Subscription fees are billed in advance for each billing period. Canceling stops future renewals and takes effect at the end of the current paid period. It does not refund or prorate the current billing period, unused deliverable capacity, unused meetings, unsubmitted materials, delayed approvals, or time during which Client did not use the Service. Client must cancel before the next billing date through the available account function or by written notice to info@greyskygraphics.com. Removing platform access, pausing campaigns, or failing to complete onboarding does not itself cancel a subscription.

If an Order includes a minimum term or annual commitment billed monthly, all committed installments remain due and are nonrefundable unless the Order expressly provides otherwise or GSG materially breaches and fails to cure after written notice.

2. One-time and custom projects

Deposits, kickoff payments, retainers, discovery fees, and amounts covering scheduled or completed work are nonrefundable. If Client cancels before completion, GSG will stop reasonably avoidable work after receiving notice, and Client remains responsible for work performed, capacity reserved, approved expenses, and noncancelable third-party commitments. Any prepaid balance exceeding those amounts may be refunded at GSG’s discretion or where required by law.

3. Third-party and pass-through costs

The following are nonrefundable once purchased, committed, scheduled, or made available: advertising spend; platform charges; creator, influencer, talent, crew, studio, location, travel, shipping, printing, props, wardrobe, stock, font, music, software, plugin, domain, hosting, media-placement, rush, and licensing costs; taxes already remitted; and payment or currency-conversion fees not returned to GSG. Refunds from a third party are subject to that third party’s policy and are not guaranteed by GSG.

4. Services not eligible for performance-based refunds

Marketing and platform results vary. Lack of followers, reach, engagement, rankings, impressions, clicks, leads, conversions, sales, revenue, ad approval, account approval, or return on investment is not a basis for a refund. Meta Ads, Google Ads, Instagram growth, SEO, backlinks, managed SEO, UGC or creator production, photography, video shoots, and other services involving third-party costs, platform decisions, or reserved production are not refundable based on performance or preference.

5. Revisions and service concerns

If a deliverable does not follow the approved brief, Client must submit specific, consolidated written feedback within the review period stated in the Order or, if none is stated, within five business days after delivery. GSG will use the included revision rounds to address feedback that remains within scope. A change of preference, strategy, audience, offer, source material, or direction after approval is a scope change and does not create a right to a refund.

6. Duplicate or incorrect charges

If you believe you were charged twice, charged after a timely cancellation, or charged an incorrect amount, contact info@greyskygraphics.com within thirty days of the charge with the invoice number and supporting details. GSG will investigate and, if an error is confirmed, correct or refund the erroneous amount to the original payment method.

7. Failure to deliver

If GSG is unable to provide a paid Service and does not provide a reasonable substitute, rescheduled performance, or cure, GSG will refund the amount attributable to the undelivered portion. This does not apply when delivery is prevented or delayed by Client’s missing materials, access, approvals, nonpayment, change request, platform action, third-party failure, or an event beyond GSG’s reasonable control.

8. Refund requests and timing

Requests must be emailed to info@greyskygraphics.com and include the Client name, order or invoice number, service, payment date, reason, and relevant documentation. Requesting a refund does not automatically pause a subscription; submit a separate cancellation request if you also want to stop renewal. Approved refunds are sent to the original payment method when practicable. Bank and processor posting times vary, and GSG does not control the date funds appear in your account.

9. Chargebacks

Please contact GSG before initiating a chargeback so we can investigate and resolve legitimate billing issues. A chargeback filed for a properly disclosed and delivered Service may result in suspension, termination, collection of amounts due, and submission of the Order, approvals, delivery records, and communications to the payment processor, as permitted by law.

10. Mandatory rights

Nothing in this Policy limits nonwaivable rights or remedies available under applicable consumer law. If a mandatory law conflicts with this Policy, that law controls to the extent of the conflict.

11. Contact information

For refund, cancellation, or billing questions, contact Grey Sky Graphics Studio LLC at info@greyskygraphics.com. Website: https://greyskygraphics-socialmedia-services.com/ Mailing address: 333 City Blvd. West, Suite 1700, Orange, CA 92868, USA.