Shop

Service Agreement

Grey Sky Graphics Social Media and Digital Marketing Services
Effective date: September 5, 2026
Website: https://greyskygraphics-socialmedia-services.com

This Service Agreement (the “Agreement”) is a binding agreement between Grey Sky Graphics Studio LLC (“GSG,” “Grey Sky Graphics,” “Studio,” “we,” “us,” or “our”) and the individual or entity purchasing, ordering, approving, contracting for, or using the Services (“Client,” “Customer,” “you,” or “your”). By purchasing a Service, subscribing to a plan, accepting a proposal or quote, checking an acceptance box, making payment, or otherwise engaging Grey Sky Graphics or allowing work to begin, Client confirms that it has read, understood, and agreed to this Agreement, the applicable product page, checkout selection, proposal, statement of work, order form, or invoice (each an “Order”). If an Order conflicts with this Agreement, the Order controls only for the specific commercial terms it expressly changes.

1. Services

GSG provides monthly social media packages and standalone creative and digital marketing services. Depending on the Order, Services may include strategy, content planning, graphic design, copywriting, social media posts and stories, short-form video, UGC-style video, brand or lifestyle promotional video, email marketing, publishing and scheduling, community management, reporting, Instagram growth, SEO, landing pages, Meta Ads management, Google Ads management, or related services. Only the deliverables, quantities, platforms, accounts, meetings, revision rounds, timelines, and features expressly listed in the Order are included.

Recurring Social Media Packages currently offered on the Website may be identified as Launch, Momentum, Scale, and Enterprise. Each package has a different combination of posts, carousel posts, stories, short-form videos, strategy, copywriting, design, publishing, community management, meetings, reporting, content sessions, platform coverage, and support. Enterprise scope is customized. Package names are not promises of unlimited service; the exact included quantities and coverage are the selections displayed and accepted at checkout or stated in the applicable Order.

Standalone or add-on Services may include Social Media Content, Short-Form Video, UGC Video Production, Brand / Product / Lifestyle Promo Video, Email Marketing, Social Media Management by selected platform coverage, Instagram Growth, Meta Ads Management, Google Ads Management, SEO Blog Writing, SEO Backlinks, Managed SEO, Digital Strategy, Landing Pages, and other services displayed on the Website. Purchasing one Service does not include another Service unless expressly bundled in the Order.

A reference to “management” does not include continuous monitoring, crisis communications, customer service, legal review, sales support, or responding to every message or comment unless the Order expressly says so. Paid-media management fees do not include advertising spend. Creator fees, talent, locations, travel, props, music or stock licenses, printing, domains, hosting, software subscriptions, taxes, and other third-party costs are excluded unless expressly included.

2. Orders, subscriptions, and term

Each Order begins on the date stated in the Order or, if none is stated, when payment is received and required onboarding materials are complete. Monthly subscriptions renew automatically for successive monthly billing periods until canceled in accordance with Section 12. Standalone projects end when the included deliverables are delivered and any included revision period expires. A custom Order may specify a minimum term, annual commitment billed monthly, milestone schedule, or different renewal terms; those terms control for that Order.

Before purchase, the Website or checkout will disclose the recurring price, billing frequency, renewal terms, and available cancellation method for a subscription. GSG will provide acknowledgments, renewal notices, and cancellation mechanisms when required by the California Automatic Renewal Law or other applicable law. “Cancel anytime” means that a Client may stop a future renewal in accordance with the disclosed cancellation process; it does not retroactively cancel a charge already processed, create a prorated refund, or override an expressly accepted minimum term.

Displayed “starting at” prices are informational. Final scope and price may depend on volume, complexity, platforms, production requirements, location, turnaround, languages, and third-party costs. GSG may decline an Order or require a revised Order if the requested work falls outside the purchased scope.

3. Fees, billing, and taxes

Client will pay all fees and approved expenses shown in the Order. Subscription fees are charged in advance on each recurring billing date. One-time projects are billed as stated in the Order; if no schedule is stated, payment is due before work begins. Client authorizes GSG and its payment processor to charge the selected payment method for recurring fees, taxes, approved expenses, and other amounts due under the Order. Client must keep billing information current.

Fees are quoted in U.S. dollars unless stated otherwise and exclude applicable sales, use, value-added, withholding, and similar taxes. Client is responsible for such taxes except taxes based on GSG’s net income. Failed or late payments may pause work and extend deadlines. GSG may recover reasonable collection costs and charge any lawful late fee disclosed before it accrues.

4. Client responsibilities and access

Client will provide complete, accurate, lawful, and timely information, brand assets, credentials, approvals, product claims, disclaimers, offers, links, and feedback. Client represents that it has all rights and permissions needed for materials it supplies and for GSG to use them to perform the Services. Client is responsible for maintaining backups and secure administrative control of its accounts. When access is required, Client should use platform roles or secure credential-sharing methods whenever available and promptly revoke access when it is no longer needed.

Client is solely responsible for the legality and accuracy of its products, services, prices, promotions, claims, testimonials, contests, disclosures, privacy practices, regulated-industry requirements, and instructions. GSG does not provide legal, tax, medical, financial, or regulatory advice. Client must obtain its own professional review where required.

4.1 Assigned Project Manager

GSG will designate a Project Manager or primary point of contact for the Client unless the Order states otherwise. The Project Manager coordinates communication, requests, feedback, approvals, and delivery; the assignment does not expand the purchased scope or create continuous availability. Client agrees to use the designated communication channel so instructions and approvals remain centralized, clear, and traceable. GSG may replace the assigned contact when reasonably necessary.

4.2 Required onboarding materials

Before work can begin, Client will complete onboarding and provide all items reasonably required for the selected Service, which may include:

• Brand guidelines, logo files, fonts, colors, and other identity assets.
• Photographs, video, audio, products, references, and approved source material.
• Social media handles, website URL, platform access, advertising accounts, and required permissions.
• Accurate product or service information, prices, offers, claims, disclaimers, links, and contact details.
• Target audience, markets, content goals, priorities, competitors, and approved creative direction.
• Timely approvals and the identity of authorized Client decision-makers.

Work and delivery timelines may not begin until onboarding is complete and the submitted materials are usable. GSG is not responsible for delay or reduced output caused by missing, inaccurate, inaccessible, or late Client materials.

5. Workflow, approvals, and deadlines

Timelines begin only after GSG receives payment, completed onboarding, usable materials, access, and any required decisions. Timelines are estimates unless an Order expressly labels a date as guaranteed. Client will review submissions and provide consolidated feedback through the designated channel within three business days, unless the Order provides another period. Client delay, incomplete feedback, scope changes, platform outages, force majeure events, or third-party delay automatically extends the schedule by a reasonable period.

Nothing will be published on Client-controlled channels without the approval process stated in the Order. If Client has expressly authorized scheduled publishing or an ongoing approval rule, GSG may rely on that authorization. Client remains responsible for final approval. Once content is approved, Client accepts its text, design, claims, links, spelling, dates, pricing, and format. Changes after approval, publication, export, filming, or production may require an additional fee.

6. Revisions and scope changes

The number of included revision rounds is the number stated in the Order or applicable service page. One revision round means one consolidated set of comments delivered at one time. Revisions must remain consistent with the approved brief and direction. Unused revisions do not roll over or convert to credit. New concepts, changed strategy, changed copy or footage after approval, additional sizes or platforms, reshoots, re-recording, source-file reconstruction, and requests outside the approved scope are change requests and may require a new fee and timeline.

7. Third-party platforms and advertising

Social networks, ad platforms, email providers, search engines, hosting providers, marketplaces, creators, and other third parties operate under their own rules. GSG does not control and is not responsible for their approvals, rejections, outages, suspensions, algorithm changes, data loss, account restrictions, pricing, security incidents, or policy enforcement. Client must comply with all applicable platform terms and maintain any required accounts, payment methods, permissions, consent records, and privacy notices.

For advertising Services, Client controls the advertising account and budget and is responsible for ad spend and platform charges. GSG may recommend strategy, targeting, creative, bids, or budgets, but does not guarantee approval, impressions, clicks, leads, conversions, sales, revenue, ranking, follower growth, or return on investment. Client authorizes GSG to make reasonable campaign changes within the approved scope and budget. Material budget increases require Client approval.

7.1 Results that are not guaranteed

Without limiting the disclaimer above, GSG does not guarantee any specific:

• Sales, revenue, profitability, leads, inquiries, bookings, or conversions.
• Number or quality of followers, subscribers, views, reach, impressions, clicks, engagement, or viral distribution.
• Advertising performance, cost per result, return on ad spend, or platform approval.
• Search-engine ranking, traffic, indexing, domain authority, backlink acceptance, or SEO timeline.
• Approval, continued availability, or uninterrupted operation of any account, post, campaign, email, website, or third-party platform.

8. Intellectual property

8.1 Client materials

Client retains ownership of materials it provides. Client grants GSG a worldwide, nonexclusive, royalty-free license during the project to use, reproduce, edit, adapt, display, transmit, and share those materials with approved personnel and vendors solely to perform the Services.

8.2 Final deliverables

Upon full payment of all amounts due, Client owns the final, approved, custom deliverables specifically created for Client, except for GSG Materials and Third-Party Materials. Ownership does not transfer in rejected concepts, drafts, unused options, working files, methods, templates, tools, systems, prompts, know-how, processes, or source files unless the Order expressly includes them. GSG grants Client a perpetual, worldwide, nonexclusive license to embedded GSG Materials only as necessary to use the paid final deliverables.

8.3 Third-party materials

Fonts, music, stock media, plugins, software, platform assets, creator content, and other third-party materials remain subject to their own licenses. Client must comply with applicable restrictions and may need to purchase or maintain licenses in its own name. GSG will identify material third-party license requirements when reasonably known.

8.4 Portfolio rights

After public launch or publication, GSG may display non-confidential final work and Client’s name and logo in its portfolio, website, social media, awards, proposals, and promotional materials. Client may opt out by written notice before public release, and GSG will honor reasonable confidentiality needs. GSG will not publish Client’s confidential information.

9. Confidentiality

Each party will protect the other party’s nonpublic business, technical, financial, account, and customer information using reasonable care and will use it only to perform or receive the Services. Confidential information excludes information that is public without breach, already lawfully known, independently developed, or lawfully received from another source. A party may disclose information when legally required after giving notice where lawful.

10. Warranties and disclaimers

Each party represents that it has authority to enter this Agreement. GSG warrants that it will perform the Services in a professional and workmanlike manner. Client’s exclusive remedy for a proven breach of this warranty is reasonable reperformance of the affected Service, provided Client gives detailed written notice within ten days after delivery.

Except for the express warranty above, the Services and Website are provided “as is” and “as available.” To the maximum extent permitted by law, GSG disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. GSG does not guarantee any business, marketing, audience, platform, search, advertising, or financial result.

11. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, data, goodwill, opportunities, or advertising spend, even if advised of the possibility. GSG’s total liability arising from an Order will not exceed the fees paid to GSG for the affected Order during the three months before the event giving rise to the claim. These limits do not apply to Client’s payment obligations, a party’s fraud or willful misconduct, or liability that cannot lawfully be limited.

12. Cancellation, suspension, and termination

Client may cancel a month-to-month subscription through the account area or by written notice to GSG before the next billing date. Cancellation stops future renewals and takes effect at the end of the paid billing period; it does not retroactively refund the current period. Minimum-term or annual Orders remain payable through the committed term unless the Order expressly permits early termination. Removing access, failing to submit materials, or ceasing use does not cancel a subscription.

If Client requests cancellation before GSG has begun work, reserved production capacity, incurred a cost, or committed a third-party expense, Client may request a refund review by written notice within 48 hours after payment. A request is not an automatic refund and will be evaluated under the Refund Policy and applicable law. Once work, reservation, procurement, or a billing period has begun, the fees and costs described in the Refund Policy are nonrefundable except where required by law.

Either party may terminate an Order for a material breach not cured within ten days after written notice. GSG may suspend or terminate immediately for nonpayment, unlawful or harmful instructions, abusive conduct, security risk, platform-policy violations, infringement claims, or conduct reasonably likely to harm GSG or a third party. On termination, Client must pay for completed work, reserved production, noncancelable commitments, and approved expenses. Sections intended by their nature to survive will survive, including payment, intellectual property, confidentiality, disclaimers, liability, indemnity, and disputes.

13. Indemnification

Client will defend, indemnify, and hold harmless GSG and its personnel from third-party claims, damages, penalties, costs, and reasonable legal fees arising from Client Materials, Client’s products or services, Client-approved claims or content, Client’s accounts, Client’s violation of law or platform rules, or Client’s breach of this Agreement. GSG will promptly notify Client and reasonably cooperate. Client may not settle a claim in a manner that admits fault by or imposes obligations on GSG without GSG’s written consent.

14. Independent contractor and personnel

GSG is an independent contractor. Nothing creates an employment, partnership, joint venture, franchise, fiduciary, or agency relationship. GSG may use employees, contractors, creators, production partners, and service providers and remains responsible for managing its performance obligations under the Order.

15. Governing law and disputes

This Agreement is governed by the laws of the State of California, without regard to its conflict-of-law principles. Before filing a claim, the parties will attempt in good faith for at least thirty days to resolve it through written notice and direct discussion. Any dispute arising from this Agreement will be handled exclusively in the state or federal courts located in Orange County, California, unless the parties agree in writing to another dispute-resolution process. Each party consents to the personal jurisdiction and venue of those courts. Nothing prevents either party from seeking temporary injunctive relief for misuse of intellectual property, confidential information, or account access. Mandatory consumer rights, if applicable, are not waived.

16. General terms

Notices must be sent to the email address associated with the Order; notices to GSG must also be sent to info@greyskygraphics.com. Client may not assign an Order without GSG’s written consent, except in connection with a merger or sale of substantially all assets. GSG may assign this Agreement in connection with a reorganization, merger, or sale of its business. Neither party is liable for delay caused by events beyond reasonable control, except payment obligations. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remainder remains effective. A waiver must be written. This Agreement and the applicable Order are the complete agreement concerning the Services and may be accepted electronically. GSG may update this Agreement prospectively; material changes will not retroactively alter a prepaid Order without Client’s consent.

17. Contact

Questions, cancellations, service communications, or legal notices regarding this Agreement may be sent to info@greyskygraphics.com. Grey Sky Graphics Studio LLC, 333 City Blvd. West, Suite 1700, Orange, CA 92868, USA. Website: https://greyskygraphics-socialmedia-services.com/