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Privacy Policy

Grey Sky Graphics Social Media and Digital Marketing Services
Effective date: September 5, 2026
Website: https://greyskygraphics-socialmedia-services.com

This Privacy Policy explains how Grey Sky Graphics Studio LLC (“GSG,” “Grey Sky Graphics,” “Studio,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://greyskygraphics-socialmedia-services.com/, create an account, contact us, purchase or use our services, or otherwise interact with us. It does not govern information that our clients independently collect through their own websites, accounts, campaigns, or audiences; for that information, the client is generally the business or controller and GSG acts under the client’s instructions.

1. Information we collect

Information you provide

• Contact and identity information, such as name, company, job title, email address, telephone number, billing address, and account username.
• Transaction and subscription information, such as services ordered, invoices, payment status, renewal details, tax information, and billing records. Full payment-card details are ordinarily processed by our payment providers rather than stored by GSG.
• Project and onboarding information, including questionnaires, brand assets, photographs, video, audio, logos, fonts, social media handles, credentials or access permissions, audience information, marketing objectives, approvals, feedback, and communications.
• Support, meeting, survey, promotion, and inquiry information, including messages and any files you submit.
• Account information and preferences, including language, notification, marketing, and cookie choices.

Information collected automatically

• Device and usage data, such as IP address, browser and device type, operating system, referring and exit pages, pages viewed, interactions, dates and times, approximate location derived from IP, and diagnostic logs.
• Cookie and similar technology data, including identifiers used for essential functionality, security, preferences, analytics, attribution, and advertising, subject to applicable consent requirements.
• Commerce and account activity, such as cart activity, checkout events, logins, subscription status, and interactions with emails.

Information from other sources

• Payment processors, ecommerce providers, scheduling or form providers, analytics and advertising partners, social networks, email providers, fraud-prevention services, and authentication providers.
• Clients, authorized team members, referral partners, public websites, and social media profiles.
• Third-party platforms when you connect an account or authorize access. The information available depends on your settings and the platform’s terms.

2. How we use information

• Provide, personalize, administer, and improve the website and services; create accounts; process orders, subscriptions, payments, refunds, and invoices; and deliver client work.
• Communicate about onboarding, production, approvals, support, security, billing, renewals, policy changes, and service updates.
• Analyze site and campaign performance, troubleshoot errors, maintain security, prevent fraud and abuse, enforce agreements, and protect rights and property.
• Send marketing communications where permitted. You may unsubscribe from promotional email at any time; service and transaction messages may still be sent.
• Comply with law, accounting and tax obligations, legal process, and regulatory requests; establish, exercise, or defend legal claims.
• Create aggregated or deidentified information that does not reasonably identify you and use it for lawful business purposes.

3. Legal bases for processing

Where laws such as the GDPR or UK GDPR apply, we process personal information as necessary to perform a contract or take requested precontract steps; based on legitimate interests such as operating, securing, and improving our business; to comply with legal obligations; or with consent where consent is required. You may withdraw consent at any time without affecting prior lawful processing.

4. How we disclose information

We do not sell personal information for money. We may disclose personal information to the following recipients for the purposes described above:

• Service providers and contractors supporting hosting, ecommerce, payment processing, subscriptions, accounting, email, forms, scheduling, analytics, advertising, customer support, cloud storage, collaboration, production, security, and professional advice.
• Platforms and partners you direct us to use, including social networks, search and advertising platforms, email marketing systems, content scheduling tools, creators, printers, production vendors, and other project suppliers.
• Affiliates, successors, or transaction participants in connection with a merger, financing, reorganization, sale, bankruptcy, or transfer of all or part of our business, subject to appropriate confidentiality protections.
• Courts, regulators, law enforcement, and other parties when reasonably necessary to comply with law, enforce agreements, protect safety or rights, investigate fraud or security incidents, or respond to legal process.
• Other parties with your direction, consent, or as otherwise disclosed when information is collected.

Some analytics or advertising cookies may constitute “sharing,” “targeted advertising,” or a “sale” under certain U.S. state laws even when no money is exchanged. Where required, we provide consent or opt-out controls. See the Cookie Policy for more information.

5. Client data and service-provider role

When GSG processes personal information contained in a client’s audience lists, messages, connected accounts, analytics, ad audiences, or customer data solely to provide services, the client determines the purposes and means of processing. Requests concerning that data should be directed first to the relevant client. We will assist clients as required by contract and applicable law. Clients must have a lawful basis, provide required notices, and obtain required consents before giving us personal information or authorizing platform access.

6. Cookies and choices

We use cookies and similar technologies as described in our Cookie Policy. Where required, nonessential cookies are used only after consent. You can use the site’s cookie controls and browser settings to reject or delete cookies. Some privacy-enabled browsers may send Global Privacy Control (“GPC”) signals. Where legally required and technically detected, we treat a GPC signal as an opt-out request for the browser or device sending it. We do not currently respond to other “Do Not Track” signals because no uniform standard applies.

7. Data retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain business and transaction records, comply with tax, accounting, legal, and platform obligations, resolve disputes, enforce agreements, and maintain security. Retention varies by data type and context. When information is no longer needed, we delete, anonymize, or securely isolate it, subject to backups and legal holds.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission, platform, or storage system is completely secure, and we cannot guarantee absolute security. You are responsible for using strong credentials, protecting account access, and notifying us promptly of suspected unauthorized activity.

9. International transfers

GSG and its service providers may process information in the United States, El Salvador, and other countries where personnel or providers operate. Those countries may have different data-protection laws. Where required, we use recognized transfer mechanisms and safeguards, such as contractual protections, for cross-border transfers.

10. Your privacy rights

Depending on your location and subject to exceptions, you may have the right to request access, correction, deletion, portability, restriction, or objection; withdraw consent; opt out of targeted advertising, certain sharing or sales, and certain profiling; appeal a denied request; and lodge a complaint with a supervisory authority. You may also opt out of promotional email using the unsubscribe link.

To exercise a privacy right, email info@greyskygraphics.com with “Privacy Request” in the subject line and describe your request. We may verify your identity and authority and may ask for information reasonably necessary to do so. Authorized agents must provide proof of authority, and we may confirm the request directly with you. We will not unlawfully discriminate against you for exercising privacy rights.

11. U.S. state privacy disclosures

During the preceding twelve months, we may have collected the categories described in Section 1: identifiers; customer records; commercial information; internet or electronic activity; approximate geolocation; audio, visual, or similar information; professional information; and inferences drawn from those categories. We collect these categories from the sources in Section 1, use them for the purposes in Section 2, and disclose them to the recipients in Section 4. We do not knowingly sell personal information for money and do not knowingly sell or share personal information of consumers under 16. We do not use sensitive personal information to infer characteristics about individuals. If our practices materially change, we will update this Policy and provide legally required choices.

12. Children

The website and services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can take appropriate action. Additional age thresholds may apply under local law.

13. Third-party links and platforms

The website may link to or integrate with third-party services. Their privacy practices are governed by their own policies, and GSG is not responsible for them. Review those policies before providing information or connecting accounts.

14. Changes to this Policy

We may update this Policy to reflect changes in our practices, services, or law. The “Effective date” shows when it was last updated. If required, we will provide additional notice of material changes.

15. Contact us

For privacy questions or requests, contact Grey Sky Graphics Studio LLC at info@greyskygraphics.com. Mailing address: 333 City Blvd. West, Suite 1700, Orange, CA 92868, USA.